Wednesday, February 17, 2016

Peoplesoft Tips

This mini-manual highlights tips to navigating and working more efficiently in PeopleSoft. Most of the tips and tricks in this document apply to both the Human Resources and Financial sides of PeopleSoft, with the exception of Journal Tips. Check it out here.

Thursday, February 4, 2016

Enhance your IT support desk processes by integrating SAP with any ITSMtool

In this post I'll show you how you can reduce SAP ticket handling times and keep your support department happy at the same time.

The problem

A lot of time is wasted in SAP software testing and maintenance processes due to incomplete or incorrect error reports from users and testers. Support people (analysts, developers) usually have to ask for more information about the error. This takes a lot of valuable working time from both the reporters of the error and support people. Solving the problem is often blocked until all information is available.