"WALLDORF, Germany, Aug. 16, 2016 /PRNewswire/ -- Companies deploying SAP® Jam Collaboration demonstrated an increased return on investment (ROI) through faster access to information, decreased employee training costs and reduced time spent on closing deals, according to a study commissioned by SAP SE (NYSE: SAP).
The July 2016 study, conducted by Forrester Consulting on SAP's behalf, calculated the total economic impact (TEI) of SAP Jam through a combination of qualitative and financial analyses from a portion of SAP's customer base. The study found that the enterprises using SAP Jam reported a combined net present value (NPV) of more than 19 million dollars and an ROI increase of 11 percent from a previous study in 2015. The results speak to the possible transformations and long-term financial benefits business enterprises using SAP Jam could experience. SAP Jam can help businesses through social collaboration rooted in business value, by providing a centralized, cloud-based platform that can help make it easier to find and share information, reduce the time it takes for sales to close deals, improve the speed of onboarding new employees and cut the response time of support organizations.
"Growing evidence points to a road to measuring collaboration success," wrote Art Schoeller, vice president and principal analyst, Forrester, in the March 2016 report "Define Business Value in Collaboration."
"Sales, customer service and the supply chain are initial areas where collaboration adds measurable business value. Once organizations achieve success in one or more of these roles, they seek out broad adoption to build on this early success."