SAP Solution Manager is a centralized, robust solution management toolset that facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement.
- Blueprint
- System Monitoring
- Training Tools
- Project Management
- Configuration
- Change Management
- Documentation Management
SAP Solution Manager features and functions include:
- SAP Business Suite implementation – SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases.
- Global rollout – The toolset eases process standardization and harmonization across organizations and locations by providing proven methodologies and all necessary functionality.
- Synchronization of custom settings – With SAP Solution Manager, you can maintain consistency as you customize your heterogeneous IT environment. It enables safer administration of customization, less error-prone replication of custom settings, and simpler consistency checks. SAP Solution Manager reduces manual synchronization efforts by automatically distributing custom settings to various systems simultaneously, and by centrally managing all requests to synchronize settings.
- Testing – SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
- IT and application support – The support desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs.
- Solution monitoring – SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies.
- Service-level management and reporting – SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape.
- Service processing – SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, SAP Solution Management Optimization, and SAP Empowering.
