OSS stands for On-line Service System.
What is the use of OSS?
In day-to day business customers who are using SAP software encounters
problem or bugs with SAP software. To resolve the issues faced by customers
SAP has provided an on-line solution.
What? SAP software is having problems or bugs? Yes, any software product is not
100% pool-proof. SAP is continuously updating the versions for better
performance and options.

Where can i access SAP OSS?
Log on to www.service.sap.com. Under the SAP Support Portal, click on SAP
notes search.

Do i need user ID and password to enter into the OSS?
Yes, you need an User ID and Password to enter into the site. It will be provided by
the BASIS Team in the Project. When they create SAP User ID, they will create
OSS notes ID also. You can also register individually in the site.

What is an OSS Notes number?
After entering into SAP notes search, you can search for the problem using
keyword appropriate for your problem. If you have specific OSS notes number with
you, then you can directly enter the OSS notes number and you can see the Notes
explanation.

How do you apply an OSS notes number?
Before applying OSS notes number into your SAP system. You need to check
whether it is already implemented in your SAP system or not. If it is not
implemented you can go ahead.

There are some OSS notes, which we should implement manually, that means
we need to change the code in the programs/objects ourselves according to the
steps mentioned in the problem.

I did not find any OSS notes appropriate for my problem or bug. What i have to do?
If the OSS notes displayed are not helpful to solve your problem. You can write to
SAP Service describing your problem. You problem will be answered by SAP
Support team.