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mySAP CRM IDoc handling
mBDocs - Messaging Business Documents
- Extending BDocs
External Interface Framework (XIF)
Customizing Scout and Distribution
Data Exchange between R/3 (ECC) and CRM

CRM uses mBDocs (messaging Business Documents) to replicate data between mySAP suite components. i.e. ECC, SCM and SRM

Message Flow Overview

Inbound messages to CRM – all converted to BDocs:

BAPI structures
BDOC’s
XML/SOAP
IDOC’s

VALIDATION: The integrity of the incoming data is done by the respective application. When successful, it is passed to the application. If not, it will remain in the message flow in an error status

Outbound processing:

The receiving system is determined
Then the BDoc is passed on to the corresponding outbound adapter which converts the BDoc in the format required by the receiving system

Connecting CRM and ECC

In R/3:

Check assigned logical system name – 3-digit system name – i.e. ECC
Create RFC Destinations – SM59 or SALE
Maintain table CRMCONSUM - to activate either R/3 or CRM as a consumer of the system you are maintaining the table in
Maintain table CRMRFCPAR – Through this table the determination of the RFC destination for the data transfer is connected with the consumer, client, object name and transfer type

In CRM:

Check assigned logical system name – CRM
Create RFC Destinations – SM59 or SALE
Maintain table CRMCONSUM
Create a Site definition - SMOEAC - start the administration console in CRM

Data Consistency

Solution Manager: Customizing Scout & Distribution
Data Integrity Manager (transaction SDIMA): Synchronization of Transactional Data
Requests: For data with no initial load capability

Monitoring Tools

Monitoring Initial Load: R3AM1
qRFC Monitoring:
- Outbound Queue Scheduler: SMQS
- Outbound Queue: SMQ1
- Inbound Queue Scheduler: SMQR
- Inbound Queue:SMQ2
Middleware Trace: SMWT
Middleware Portal: SMWP

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