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CRM provides powerful analytical tools to help you and your business partners identify market segments for specific products and services, coordinate sales and marketing efforts, and turn customer information into real sales results. mySAP CRM provides your sales, customer service, and top management staff with immediate information on customer habits and market trends. The mySAP CRM contact center includes industry-leading call center applications from Nortel Networks' and the Clarify eFrontOffice suite. This joint solution helps multiple companies collaborate to meet the needs of joint customers. Integrated with mySAP Workplace™, the contact center provides a single view of contact history and customer information. Customer successes
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