Here is a sample questionnaire, submitted by Yvette Smith, that will give you an idea of the questions that will need to be answered prior to tackling an SAP upgrade project.
1. TECHNICAL INTERVIEW
1.1. General System Information
- How many SAP instances are there (Development, QA, PRD, Training, etc)?
- What SAP versions are in use for each instance? (e.g. 3.1I etc.)
- What release of SAP Kernel for each instance?
- What’s the SAP Hot Package level for each instance?
- What OS (type and version) is employed per instance?
- What RDBMS (type and version) is employed?
1.2. System Architecture
- What is the system landscape currently (including client strategy)? Please provide a diagram of all systems and clients and transport routes between the different systems.
- Is any hardware available for the upgrade? I.e. to copy the Dev and Production systems or just a copy of Production?
- Which Add-ons are employed (faxing, printing, ITS, barcoding, taxation, scheduling, etc.)?
- Responsibility and tools used for SAPGUI rollout? How many users?
1.3. System Administration
- Who is responsible for maintaining Authorizations?
- Was the Profile Generator used to create and develop the Profiles?
- Is a Change Management Procedure in place to manage and test transports?
- Are any other tools other than SAP used to manage transports? If so, please provide details.
1.4. Backup and Recovery
- Is a tested backup and recovery process in place?
1.5. Availability Requirements and business cycles
- What are the availability requirements per instance?
- What is the longest period of time that the business can operate without the SAP system?
- When are the peak processing times?
- When is financial closing?
1.6. Application Infrastructure
- How many interfaces are in use?
- How many modifications were made and complexity?
- How many user exits were used and complexity?
- Are any additional languages used? List if Yes.
- Which SAP modules are used (including Industry solutions)? Please also provide version information.
- Are any test scripts available? How current are the test scripts?
