Passive vs. Active Substitutions

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Passive vs. Active Substitutions

Details: Category: Workflow; Published on Sunday, 09 September 2007 23:07; Written by Kevin Wilson; Hits: 11498

Set substitution from PASSIVE to ACTIVE. The substitution should be in HRUS_D2 from the original user id to the substitute user id for ALL tasks and for the relevant dates. This will make the original user's work items IMMEDIATELY appear in the substitute's inbox - like email auto-forwarding. This will also tell you if you have the substitution relationship between the two users set up correctly.

Now swap from ACTIVE back to PASSIVE substitution. Here the original user's work items DO NOT immediately appear in the substitute's inbox. The substitute must use the ADOPT SUBSTITUTION option in their inbox and select the original user to look at the original user's work items. This adopt substitution is always off when then enter their inbox, so they only see the original user's work items on request.

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Passive vs. Active Substitutions