Workflow motivation

• It is common accepted knowledge that the longest time in a normal process is the wait time (i.e. time between delivering the work to when it get’s acted upon)
• It can be reduced by informing the users of a pending work item
• Organizing the users inbox so that they can quickly and easily select the work item to be addressed

 

Get a Workflow ROI

• Before you start
• Take a snap shot of wait time stats in today’s process
• Obtain a statement from the business owners on what the consequences in terms of cash savings or revenue are for a 25% improvement (as an example)

Performance Analysis

• After implementation run SWI2_DURA
• Measures wait time against work time and total process time

SAP MAPI and Lotus Notes integration is being phased out (OSS 627397)

 Types of notifications

• RSWUWFML

Polling report
SMTP / SAP Connect used to send email to SAP Office’s auto forward address
>= Version 3.1i

• RSWUWFML2

Newer version of the above
WinGUI shortcuts instead of R3F attachments
>= Version 4.6C and <= 6.20

• Extended Notifications

Server notification framework
>= WAS 6.40
Supports HTML emails
Generic decision steps
Links to new WEB UIs
Lists of workitems in one email, Individual or aggregated emails
Supports workitem forwarding by email

Configuring Extended Notifications

• Schedule SWN_SELSEN to run periodically
• Use SWNCONFIG to do the advanced Config

Templates
Categories
Filtering of data
Schedule
Delivery Types

• Use SWNADMIN to administer the extended notification tool

STEP 1: Create a Category

Links Collection / Selection to Delivery Type (SMS, email, …)

STEP 2: Create a selection
STEP 3: Create a Subscription

References a category – Cannot be switched later
Type: SMS, Email with style A, Email with style B
Frequency
Recipient
Individual vs. aggregated
Decisions
Attachments and URLS

Effects of Customizing

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